A semi-dedicated call center is a telemarketing company whose inbound call center employees generally take calls for fewer campaigns and tend to be better salespeople as contrasted to a staff of “order takers” (I.e. non-dedicated call center). It is more specialized and generally has a higher cost than a non-dedicated call center, but can be more efficient in selling higher-priced items.
Typically product offers of more than $100 or offers that don’t disclose price on television would employ this kind of phone answering service. Higher-priced items frequently need an extra layer of salesmanship, requiring a higher level of phone salesperson.
This type of call center generally charges both a per-second charge and a percentage of each order taken, unlike a non-dedicated call center which generally only charges a per-second charge of talk time to its clients.
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